November 17, 2015

Terms And Conditions

1/ Proof of age may be required for all ticket types. Please ensure that you have ID with you in case you are asked. Failure to provide such ID may result in you being asked to leave the festival.

Challenge 25
We will be operating and enforcing a strict Challenge 25 policy at Big Family Festival. If you can’t provide valid identification when asked, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.

Valid forms of ID include:
– An in date photographic driver’s license or provisional licence.
– A valid passport (not a photocopy). Out of date passports will NOT be accepted.
– A Proof of Age Standards Scheme Card (showing the PASS hologram).

2/ Adult can only be used by persons age 18 or over on day the festival starts.

3/ Age 5-9, and 10-17 Tickets can only be purchased by an appropriately aged adult (see below).

4/ By purchasing a Child Ticket you are confirming that you are either the parent, legal guardian or nominated guardian of the teen or child for whom you are purchasing.

5/ Ticket holders under the age of 18 can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian or nominated guardian. Any under 18 ticket holders attempting to enter the festival without this person will be denied entry to the festival. For safety reasons, any persons attempting to enter the festival with a Child Ticket holder that they are not the parent, legal guardian or nominated guardian for will be denied entry.

6/ Age 10-17 Weekend and Day Tickets must be accompanied by a Ticket holding parent, guardian or nominated guardian. Full details below:

– All young persons (aged 10-17) MUST camp in the same area as their families.

– A maximum of 4 young persons (aged 10- 17) per adult – MUST be the parent, legal guardian or appointed guardian.

– All young persons (aged 15-17) MUST be accompanied by an adult over the age of 30 – MUST be the parent, legal guardian or nominated guardian.

– All young persons (aged 10-14) MUST be accompanied by an adult over the age of 26 – MUST be the parent, legal guardian or nominated guardian.

7/ As with parents and Legal Guardians, the nominated guardian must be appropriately aged according to term number 6 to accompany a child or teen to the festival and comply with the other rules regarding entry.

8/ Each adult attending can accompany up to a maximum of 4 young persons (age 10-17).

9/ Teen age attendees must camp in the same location as their families.

10/ Teen age attendees are not allowed in the arena field unaccompanied after 8pm.

11/ Teen age attendees must be accompanied by their parent/guardian at all times after 8pm.

12/ Child Ticket (age 4 & under, 5-9 or 10-17) holders are not allowed in the arena or campsites unaccompanied at any time.

13/ Prior written permission is needed by Big Family Festival Ltd to use Big Family Festival tickets in any sales promotions, media, marketing, reward programmes, staff incentives, raffles, auctions or general competitions..

14/ Tickets are strictly non-refundable.

Disability Access

We are committed to making Big Family Festival as accessible as possible and great efforts are being been made to achieve this where reasonable.

There are of course still fields and areas where mobility can be difficult.  We have spaces to chill out and get away from it all as well for those who need this.

However,Big Family Festival is an outdoor festival utilising fields and farmland that could pose problems, particularly in wet weather for mobility, and large volumes of people and noise for those with learning difficulties. With a little help here and there though we feel that it is definitely manageable and we provide a 2 for 1 pass for Personal Assistants to this end for those who may find they have physical and mental challenges across the weekend.

Please read the following information very carefully.


In our commitment to make Big Family Festival accessible to everyone, we may provide Deaf or disabled ticket holders that would be unable to attend without use of a personal assistant (PA), and are in receipt of one, or more of the following with a ticket at no additional cost for one PA:

•    Middle or Higher rate DLA for care and/or mobility
•    Receipt of Personal Independence Payment (PIP)
•    Evidence of being severely sight impaired
•    CredAbility Access Card – + 1 category requirement
•    A recognised Assistance Dog ID Card.


• Please email


The ONE FREE pass will be collected at BFF when you present your matching ID upon arrival and are with your personal assistant, no exceptions.  It is not sent to you in advance.

• The deadline for PA Applications is Friday 21st July 2017.  Information for your arrival will be sent after this date.


To apply for the campsite, you must have submitted a successful application for a PA pass.

The Disability Access Camping Area is only available to those with a PA pass.

An application email will be sent to those who have successfully applied and have shown they have purchased tickets.  You will need a booking reference for the application.

Spaces will be allocated on a first-come, first-serve basis and applications of the Campsite will close as soon as the campsite reaches its maximum availability.  Do not delay your application if you qualify and need to camp here.

The Disability is the best location we can achieve for all of the needs of people we try to accommodate.

Please note that you should prepare to bring a tent that will fit in 5m x 3m space.

NB: Your family and friends can camp with you in the Accessibility camping area but your group including the person with a disability, a personal assistant and children can be a maximum of 6 people. Other people with disabilities who are your friends and family should apply separately.


Parking is payable by an advanced ticket, or upon arrival but to use the disability access car park, you will also need a Blue Badge.  These spaces will be given to those who have Blue Badges only.

Getting Around

Electric wheelchairs can tackle most areas without too much hindrance but the ground can be quite uneven in places and is predominantly on grass. If it rains it may get muddy and access around the site (other than on the paths) may be very difficult. The terrain is predominantly short grass with firm soil so movement around the main arena and other stages is possible for fit wheelchair users in good weather.  Your personal assistant will need to assist you if it becomes difficult, which is why they receive a free pass to the festival.

Chilling out

We recognise that some, particularly those with specific learning difficulties may need to find a space to step away from the crowds and noise.  We do our best to provide this but it is difficult in a festival environment but we do our best.

Patrons are advised that flicker, laser, strobe and other lighting effects may be in use at the festival site.


Everyone needs to buy a parking ticket for their vehicle.  Only Blue Badge holders, or those in the disability access campsite will be able to use the disability access car park.

Only vehicles with a blue badge (or similar) can park in the disability access camping area if there is available space and if your tent and car fit in the 5m x 3m space.

If not, you will be asked to park in the nearby car park.  Only one vehicle is allowed in the camping .

A car park for day visiting persons with a blue badge is close by and accessible throughout the weekend. Friends will have to park in the main car park, however.


Please note that we are in a field where normal home-type levels of facilities are just not possible.  We do our absolute best but sometimes vehicles get stuck in traffic, things break or don’t work and we’ll be doing our best to fix it, and of course look to improve each year with newer available facilities.

  • NB The Campsite is a Tent Only Campsite. No Camper vans Caravans Or trailer tents

* Please note that facilities for those with mobility difficulties such as showers and toilets should NOT be used by your other guests.  It’s very important that we keep these facilities for those who need them most.  Those with disabilities are our priority in this campsite.

– Certain medical support is available from the on site medical centre but any specific medical needs should be discussed before purchasing a ticket.

– Accessible lavatories will be positioned at various places around the festival and we aim to protect them from public use.  Please check out where they are on site so you know where to go when you need to go.  To use these, you will need a Personal Assistant Pass as this proves you have a recognised disability.

– Stewards will be on hand to help with any issues that may arise during the weekend

– We do not supply motability buggies or any other form of onsite transport so you will need to bring your own if it is needed

– We do not supply medical equipment or essential medical supplies so you will need to bring these yourself or arrange delivery to Dunton Hall.